DocVanta ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic signature platform and related services. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
Personal Information
We collect information you provide directly to us, including:
Name and email address when creating an account or signing documents
Electronic signature data, including drawn signatures and typed names
Documents you upload, create, or sign through our platform
Payment information when subscribing to paid services
Communications you send to us or through our platform
Automatically Collected Information
When you use our services, we automatically collect:
IP address and device identifiers
Browser type, version, and settings
Operating system and platform information
Timestamp and duration of your sessions
Pages viewed and actions taken within our platform
Geolocation data (at the country/region level)
Audit Trail Information
For legal compliance and document integrity, we maintain detailed audit logs that record all signature-related activities, including timestamps, IP addresses, user agents, and cryptographic hashes of signed documents.
How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve our electronic signature services
Process and complete signature transactions
Generate certificates of completion and audit trails
Detect and prevent fraud, abuse, and security incidents
Comply with legal obligations and respond to legal requests
Provide customer support and respond to inquiries
Analyze usage patterns to improve our services
Send marketing communications (with your consent)
Data Security
We implement industry-standard security measures to protect your information:
Encryption of data in transit using TLS 1.2 or higher
Encryption of data at rest using AES-256 encryption
Cryptographic hashing (SHA-256) for document integrity verification
Secure, access-controlled data centers
Regular security audits and vulnerability assessments
Employee access controls and security training
Incident response procedures
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Sharing and Disclosure
We may share your information in the following circumstances:
With other signers: When you sign a document, your signature and related information is shared with other parties to the agreement
Service providers: We work with third-party service providers who assist in operating our platform (hosting, email delivery, analytics)
Legal compliance: We may disclose information when required by law, court order, or governmental authority
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly authorize us to share your information
We do not sell your personal information to third parties for marketing purposes.
Data Retention
We retain your information for as long as necessary to:
Provide our services to you
Comply with legal obligations (signed documents and audit trails are typically retained for 7+ years)
Resolve disputes and enforce our agreements
Maintain business records as required by law
You may request deletion of your account and associated data, subject to our legal retention requirements.
Your Rights and Choices
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Portability: Request a copy of your data in a machine-readable format
Objection: Object to certain processing of your personal information
Withdraw consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Maintain your session and authentication status
Remember your preferences and settings
Analyze usage patterns and improve our services
Provide security features
You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and other legally recognized transfer mechanisms.
Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: